HM 240 - Front Office Management

3 Credit Hours

Prerequisite: HM 110. A comprehensive analysis of modern hotel front office management procedures with an emphasis on pragmatic decision making and guest communication practices. An introduction to the techniques and systems used to plan, schedule, forecast and analyze room inventory mix. Control of overall operations observed via night audit reports and procedures. An integrated view of operations is stressed, particularly with respect to the Housekeeping, Security, Accounting and Human Resource Departments. (FA)